Thursday 8 December 2016

Ulster Bank shuffles management before new CEO named

Published 11/10/2015 | 02:30

Former Ulster Bank CEO Jim Brown
Former Ulster Bank CEO Jim Brown

The search for a new chief executive officer continues at Ulster Bank - but the institution has completed a rake of key management changes as part of a shake-up at the top of the country's third biggest bank.

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It is understood that external candidates are still being considered for the CEO role, even though interim chief executive Paul Stanley had been tipped as the favourite to replace recently departed Ulster boss Jim Brown, who has gone to take up the reins at UK-based Williams & Glyn.

Elsewhere, changes to its chief operating officer, chief risk officer and head of customer experience, as well as the hiving off of the bank's Northern Ireland business, coincide with a return to profit for the lender.

Internal candidate Ciaran Coyle has taken on the chief operating officer job. Former chief operating officer Chris Davis has moved to Williams & Glyn, following in Brown's footsteps.

Chief risk officer Stephen Bell has also left to return to parent company Royal Bank of Scotland (he was at Ulster Bank on secondment). Adrian Haines is interim chief risk office; no permanent replacement has been appointed yet.

Maeve McMahon was appointed from GE Capital to the newly created role of director of customer experience and products.

She is leading a new push on customer service which the bank wants to use to differentiate itself from Bank of Ireland and AIB, in line with a renewed push at RBS in customer service. New branch openings have not been ruled out.

There have also been changes in the management of its business banking activities as a result of the splitting off of Ulster Bank in Northern Ireland. The lender was operated as one business in the North and South but its Northern operation has now been separated into a distinct business and brand.

Ellvena Graham, who was head of the bank in Northern Ireland as well as head of business banking for the whole lender, has left. She recently took up the chairperson role at ESB.

Richard Donnan, former head of retail banking for the group, has taken over the top job at Ulster Bank Northern Ireland.

Sunday Indo Business

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