independent

Wednesday 16 April 2014

Ulster Bank planning to cut 110 Irish jobs and outsource them to Scotland

Ulster Bank Headquarters in Dublin city centre

ULSTER Bank is planning to cut 110 Irish jobs in one of its mortgage arrears units, and move them to Scotland.

The positions being cut are mainly based at its Dublin Mortgage Centre in Sandyford, with a small number in Belfast.

Ulster Bank’s British parent company, Royal Bank of Scotland, is planning to oursource this work to Scotland.

Some staff will be redeployed as “field agents” involved in collection work.

Bank workers union the IBOA has expressed its concern about the plans.

“The staff who work in the Retail Problem Debt Management Unit are involved in mortgage arrears negotiation,” said Larry Broderick, General Secretary of the IBOA. “This is demanding work which requires sensitive handling. We are concerned that units based overseas may not be as attentive or understanding of the needs of customers experiencing significant difficulties with their mortgages.”

“Outsourcing has not always delivered for Ulster Bank’s customers. They will not easily forget the meltdown on the Bank’s outsourced IT systems in the summer of 2012” he added.

It has asked Ulster Bank management to defer any decisions until RBS completes a major ongoing review of Ulster Bank’s operations.

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