Monday 20 February 2017

Three customers double charged

Published 17/08/2016 | 02:30

Three Ireland has promised to refund 8,000 customers. Stock Image
Three Ireland has promised to refund 8,000 customers. Stock Image

Thousands of customers of mobile phone company Three Ireland have been double charged.

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The mobile phone provider has promised to refund 8,000 customers after they had direct debits processed twice yesterday.

It is understood the mistake was made by an international bank that sent out a file twice to banks here seeking payments on behalf of Three.

The mobile phone company has apologised and promised to refund the money within days.

Three, which took over rival operator 02 in 2015, has some two million customers in this country.

The company said: "Due to a technical error, duplicate direct debit payments were requested from a small number of customers.

"Three is working with its bank to resolve this issue as soon as possible. All impacted customers have been contacted and duplicate direct debits will be refunded accordingly."

The telecoms provider apologised for any inconvenience caused and contacted affected customers by text.

The mistake comes after new figures showed the telecoms sector prompted the most complaints to Ireland's consumer protection agency last year.

The Competition and Consumer Protection Commission (CCPC) said it had 6,017 "consumer contacts" relating to telecoms companies in 2015.

Irish Independent

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