Business Irish

Tuesday 23 September 2014

Technical glitch hits Permanent TSB customers

Published 28/07/2014 | 02:30

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A spokesman for Permanent TSB said the system fault was identified and resolved within one hour before lunchtime yesterday. Photo: Stephen Humphreys
A spokesman for Permanent TSB said the system fault was identified and resolved within one hour before lunchtime yesterday. Photo: Stephen Humphreys

PERMANENT TSB customers were unable to use their debit cards in shops and ATMs yesterday afternoon because of a technical glitch.

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Customers complained of not being able to use their cards to make purchases in shops and were left temporarily empty-pocketed while they waited for a major system issue to be resolved.

A spokesman for Permanent TSB said the system fault was identified and resolved within one hour before lunchtime yesterday. He apologised to customers inconvenienced by the outage.

The bank said that the failure had been caused by what it described as a "major issue" with one of its servers, which affected ATMs and point-of-sale machines.

Permanent TSB had a similar problem last year, when a technical issue locked out customers from using debit cards at ATMs and point-of-sale systems.

That was the result of a technical failure at a third-party provider, which processes transactions.

Irish Independent

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