RYANAIR has agreed to provide contact points for its customers on its website.
The move comes after the National Consumer Agency took legal action against the airline.
The low-cost carrier was in breach of legislation for not providing an email address where people with inquiries can get in contact.
Companies providing electronic commerce services must provide consumers with an email address under law, the National Consumer Agency said.
The National Consumer Agency issued Ryanair with a compliance notice, under the Consumer Protection Act 2007, directing that the company provide an email address on its website. Ryanair said it was going to appeal this notice in Swords District Court, and the case was listed for yesterday.
But the airline later told the National Consumer Agency it was withdrawing the appeal. However, the compliance notice stays in place.
Ryanair has now published an email address in the 'contact us' section of its website.
In the summer the agency took legal action against Aer Lingus over the same issue.
Head of the National Consumer Agency Karen O'Leary said: "There are basic obligations that traders must adhere to when carrying out business with consumers over the internet, including the provision of an email address to facilitate contact by consumers."
Ryanair CEO Michael O'Leary promised to do more to help customers navigate the airline's website.
Speaking to RTE's 'Prime Time', he said: "I think there is a number of things we need to improve. If you look at the way our website works, it's very clunky, its very frustrating and difficult to get through; it's the source of most complaints I get from customers.
"They like our fares, they love our punctuality, they like the service we deliver, but they think the website is awful and I agree with them."
He added: "You're going to see us roll out a couple of developments in the coming weeks where we make our website much simpler to engage with. If all you want to do is book a ticket we want to get you through to book a ticket in a small number of clicks, not the 10 or 12 it takes you to get through at the moment."
Ryanair said it had now put in place a new email address, firstname.lastname@example.org.