Business Irish

Wednesday 26 July 2017

Pure Telecom aims to double revenues to €40m as Irish-owned provider celebrates record year

Paul Connell
Paul Connell
Louise Kelly

Louise Kelly

Pure Telecom has hit €20m in revenue in the company's last financial year - a 17pc increase from the previous year.

This is the best financial year ever for the Irish-owned telecoms provider which is currently celebrating 15 years in business.

With its continuous growth and high retention rate of customers, the firm is now aiming to double its revenues to €40m over the next three years and to reach 100,000 customers by year-end 2019.

Pure Telecom's customer base grew 25pc in 2016 over the previous year; this represents an increase of 10,000 customers to 42,500.

The company has attributed its success to the return to popularity of fixed-line telecommunications and the increased roll out of high-speed broadband to rural Ireland.

As part of an ongoing €1.8m investment round at Pure Telecom, some 32 new jobs in the areas of sales, employee training, customer service and technical support will be created at the firm bringing the total employee base to 112 people.

Paul Connell
Paul Connell

CEO Paul Connell, CEO, Pure Telecom, said that the company is gaining momentum "thanks to our tireless efforts to provide the best customer service on the market as well as highly competitive pricing".

“As people’s expectations for ever-better connectivity rise, so too do their expectations for improved customer service and we have continued to invest in hiring customer service personnel and contact centre systems. This has continued to speed up our reaction times, reduce downtime and improve our customer experience," he said.

“Our goal is to continue to achieve sustainable profitable growth, based on a culture that responds quickly to the evolving needs of our customers and changes in our market."

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