Sunday 21 December 2014

Pensioners and those on disability payments hit by AIB processing problem

Bank admits it has been unable to process some payments

Published 21/05/2014 | 12:42

A logo sits above automated teller machines (ATM) as pedestrians pass a branch of Allied Irish Banks Plc (AIB) in Dublin, Ireland, on Thursday, Dec. 12, 2013. Ireland is set to exit a 67.5 billion-euro ($92.4 billion) three-year bailout on Dec. 15 with more than 20 billion euros of reserves that can fund the exchequer into 2015. Photographer: Aidan Crawley/Bloomberg

SOME pensioners and people on disability payments have been hit by a new processing problem at AIB.

The bank said admitted today that it has been unable to process some payments.

Customers have reported that delays in payments processing has resulted in some not getting their disability allowance today, as well as other payments that were due to hit their accounts.

An AIB spokeswoman said the bank was made aware of payment problems earlier today.

She said the payment processing problem was resolved by early afternoon and all payments were credited to accounts.

At the start of this month thousands of pensioners and sick people were hit with delays to their payments due to blunders at a number of banks.

And the payments chaos left many workers without pay for close to two days, despite banks taking mortgage and other payments.

Officials from the Department of Social Protection admitted that there were huge delays paying State pensions, illness benefits, jobseekers’ payments, and widow’s pensions.

The debacle that saw social welfare payments delayed here was due to a May Day bank holiday shut-down across the continent.

And AIB was hit with technical issues in January and February this year which delayed payments.

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