Have you been targeted by these scammers posing as Eir?
Published 21/04/2016 | 08:16
A new e-mail scam posing as telecoms provider Eir is redirecting customers to a "refund" page that asks them for bank account details.
The scam has been highlighted by several customers and the email bears all the hallmarks of an official message from Eir itself.
Eir said that it is aware of the “phishing email” and urged any customers that have received the email to delete it immediately.
“If customers have provided personal bank account or credit card details they should contact their bank immediately to advise that their details have been compromised.
“Their individual financial institution will be in a position to advise regarding cancelling bank or credit cards,” Eir told the Irish Independent.
Phishing is described as the practice of attaining sensitive information from people by hiding behind a reputable brand.
Bogus emails pretending to be eir pic.twitter.com/bsPHVgWez0— Joe Connell (@IolJoseph) April 15, 2016
The name of the sender appears as “eBill My Eir” but the actual address from the sender is firstname.lastname@example.org.
Eir advised customers to never click on web links contained in messages like it or to download content associated with it.
The telecoms provider also told customers not to respond to calls or messages from an unknown source.
For those who did click on the link Eir said they should change their passwords online.
The email was sent out to both customers and non-customers on Wednesday.
Eir is not the only company to fall victim to this type of scam. In March fake emails were sent out to Irish citizens from what appeared to be US streaming giant Netflix.
This in fact was not the case. The very authentic-looking email asked for the receiver to update their payment method.
The email came from ‘Netflix email@example.com’. At the time Netflix urged its users to be extra vigilant of these kind of scams.
“Phishing scams are, unfortunately, very common and often exploit well known brands. Internet users should always be cautious when they receive an email,” the company said.