Business Irish

Friday 18 August 2017

Central Bank staff to get email crash course

The Central Bank in Dublin
The Central Bank in Dublin
John Mulligan

John Mulligan

An expert will be brought in to the Central Bank to teach staff how to use their email properly in order to boost productivity.

The bank is looking to hire a specialist who will help its employees to manage emails and enhance their "prioritising and decision-making ability".

In a tender document just issued, the bank tells prospective service providers it also wants to equip its staff with focused planning and organisational skills. It also wants them to have improved control "over their workload and realisation of success", and to be able to make "daily productivity gains".

The Central Bank envisages that the training programmes will be run four to six times a year, and that it will include classroom and computer-based training, as well as one-to-one coaching.

The Central Bank says it wants staff to be able to manage emails effectively, learn how to manage emails that cannot be acted on immediately; to file and find mail "and stay with priorities regardless of the volume of email traffic"; and to "appreciate the importance of the Outlook calendar toolbox and become a more proficient time manager".

Staff will also be expected to learn how to "recognise and manage disruptions and interruptions", according to the Central Bank.

Irish Independent

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