Wednesday 28 September 2016

Aviva inspection backlog may leave customers exposed

Published 28/02/2016 | 02:30

Insurer Aviva has encountered a backlog of business that leaves its customers potentially exposed
Insurer Aviva has encountered a backlog of business that leaves its customers potentially exposed

Insurer Aviva has encountered a backlog of business that leaves its customers potentially exposed.

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The company sells legally required engineering inspections to relevant businesses as a bolt-on to insurance policies.

But a recovery in the economy has led to a glut of required inspections that means customers are at risk of failing to meet their obligations to have the inspection carried out.

"The upturn in economic activity has meant that our policyholders have acquired more machinery: so there are simply more items to inspect and this has resulted in a backlog which we are working through so that our policyholders can meet their obligations," an Aviva spokeswoman told the Sunday Independent.

"We are required to inspect all our engineering policyholders' plant within the timelines of the policy, in order for policyholders to comply with their statutory obligations.

"To help make sure policyholders meet their obligations, our engineers contact the policyholders to arrange a convenient time to carry out the inspection.

"Some policyholders do not arrange their inspections within the required time," she added.

"We are committed to assisting policyholders in fulfilling their statutory requirements.

"We complete regular reviews of our engineering policy processes to ensure that all regulatory obligations are being met.

The spokeswoman said Aviva writes to relevant customers one month after a policy is taken out or renewed to remind them of the need for inspections. She said it also writes a similar letter three months before renewal.

Sunday Indo Business

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