Business

Thursday 23 March 2017

Aidan's advice for other businesses

SME owners need to spend more time building their own and their managers' competencies Stock photo
SME owners need to spend more time building their own and their managers' competencies Stock photo

1 Customers are what matter most "Businesses simply cannot exist without customers. You have to invest time and resources to acquire them. You have to train your staff to treat them with the respect they deserve. And you have to build strong relationships if you want to retain them."

2 Invest in building key competencies

"There is a clear link between management skills and performance levels in business. SME owners need to spend more time building their own and their managers' competencies. This should not be seen as a cost but as an investment in the future."

3 Take 15-minute daily reflections

"A useful management team tool is to reflect together for 15 minutes a day. Reflect on topics like how to communicate better, improve team performance, productivity, reduce waste, and how to transform your business through innovation."

Sunday Indo Business

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